Privacy Policy (24/05/2010)
Who Is The Saddlery?
The Saddlery is the trading name for this website owned by
Howard Bowen, Astbury House, Mochdre Business Park, Mochdre, Conwy, LL28 5HB.
What Is This Policy About?
In this Policy, The Saddlery has provided information on what
personal information is collected, when and why we collect your personal
information, how it is used, the limited conditions under which we may disclose
it to others and how it is kept secure.
The Saddlery is committed to maintaining the trust and
confidence of visitors to its website. In particular, please note that The Saddlery
does not sell, rent, or trade your contact details with other companies and
businesses for marketing purposes or financial gain.
When Do We Collect Data?
The Saddlery collects your personal data when you:
1. Visit this website.
2. Place an order online or over the phone.
3. Fill in a form on our website.
4. Contact us on the phone.
5. Write a review on our products.
6. Complete an online feedback form reviewing our products or
service.
7. Send us an email.
What Types Of Data Do We Collect & Why?
Personal Data
We need to know your basic personal data: e.g. name, home &
delivery address, contact phone number(s), your email address and your payment
card information. We collect this information in order to provide you with our
goods & services, to claim our right to be paid in return for our goods
& services.
If you have created a web account (saved your login and personal
details on our shopping cart software), note that for your security, we keep an
encrypted record of your login password.
We do not collect any personal data from you that we do not need
in order to provide goods or services.
If you do not provide this basic personal information, then we
will be unable to provide the goods or services you have requested.
IP Address
When you order online with The Saddlery we collect your IP
address. This allows us to cross-check your order details with the country of
origin identified by your IP address. This check is made for security purposes.
Website Cookies
A cookie is a small file which asks permission to be placed on
your computer's hard drive. The file is added and the cookie helps analyze web
traffic or lets you know when you visit a particular site. Cookies allow web
applications to respond to you as an individual. The web application can tailor
its operations to your needs, likes and dislikes by gathering and remembering
information about your preferences.
We use traffic log cookies to identify which pages are being
viewed. This helps us analyze data about web page traffic and improve our
website in order to tailor it to customer needs. We only use this information
for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by
enabling us to monitor which pages you find useful and which you do not. A
cookie in no way gives us access to your computer or any information about you,
other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers
automatically accept cookies, but you can modify your web browser settings to
decline cookies if you prefer.
Google Analytics
When someone visits our website, we use a third-party service,
Google Analytics, to collect standard internet log information and details of
visitor behavior patterns. We do this to find out things such as the number of
visitors to the various parts of the site. This information is only processed
in a way which does not identify anyone. We do not make, and do not allow
Google to make any attempt to find out the identities of those visiting our
website.
Email News List
If you decide to save your details with The Saddlery when you place
an online order, you may opt to add your email address to our email news list.
From time to time, we may use the list to inform customers about new products,
special offers or information relating to the safety of products sold on the
website.
Emails are sent from our own web server and you can unsubscribe
at any time from the email list by clicking on the "unsubscribe link"
at the bottom of the email you revive or by contacting The Saddlery directly
with your request.
The Saddlery does not sell, rent, or trade your email address
with other companies and businesses for marketing purposes or financial gain.
How Do We Protect Your Personal Data?
We know how much data security matters to all our customers.
With this in mind we will treat your data with the utmost care and take all
appropriate steps to protect it. We secure access to all areas of our website
using 'https' technology. Access to the website and your password protected
personal data is secured by SSL encryption.
We regularly monitor our system for possible vulnerabilities and
attacks and we carry out security testing of our website & networks to
identify ways to further strengthen security.
How Long Do We Keep Your Data?
Whenever we collect or process your personal data, we'll only
keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be
deleted completely or anonymised, for example by aggregation with other data so
that it can be used in a non-identifiable way for statistical analysis and
business planning.
Who Do We Share Your Data With?
We sometimes share your personal data with trusted third parties
for processing payments, fraud screening and with couriers for delivery of your
order. We only provide the information they need to perform their specific
services.
We may also be required to disclose your personal data to the
police or other enforcement, regulatory or Government body, in your country of
origin or elsewhere, upon a valid request to do so. These requests are assessed
on a case-by-case basis and take the privacy of our customers into
consideration.
Access To Your Personal information
Under the new European General Data Protection Regulations
(GDPR), you have right to access, amend or delete any personal data that we
hold of yours free of charge.
Please contact Howard Bowen at The Saddlery on 01492 544004 or
email info@thesaddlery.co.uk with
your request.
Contacting the Regulator
If you feel that your data has not been handled correctly, or
you are unhappy with our response to any requests you have made to us regarding
the use of your personal data, you have the right to lodge a complaint with the
Information Commissioner's Office.
You can contact them by calling 0303 123 1113, Or online via: www.ico.org.uk/concerns
This policy was created on 24/05/2018 and is under constant
review. Please check this page regularly for updates.
