Refunds Policy (07/03/2017)
- If you are not entirely satisfied with any item you receive, you
have the right to cancel your order up to 7 days from receiving your
goods.
- Please notify Aberconwy Equestrian Supplies by email or post of your decision to cancel your order.
- If you cancel your order please return the goods to Aberconwy Equestrian Supplies (with the original packaging and with all relevant documentation).
- If you are returning goods to Aberconwy Equestrian Supplies, you must take reasonable care to ensure that the goods are not damaged in transit.
- Please note that when returning an item, the parcel is your
responsibility until it reaches Aberconwy Equestrian Supplies. We recommend that you ask your
Post Office for a proof of posting (available free of charge). If you
fail to return goods at your expense, Aberconwy Equestrian Supplies reserves the right to
charge the direct costs for their recovery and may offset that amount
against any refund due.
- Bulky items that can not be sent by normal post can be returned by
courier (e.g. www.interparcel.com). The cost of returning bulkier items within the UK is usually under £20.00.
- Refunds will be issued within 30 days of cancellation of your order.
